Patients’ Rights and Responsibilities

You have the right to:

  • Have a knowledgeable, clinical professional provide information or answer any questions you may have regarding your disease, treatment, or patient management programs.
  • Care that is free of discrimination and is respectful of your personal privacy, personal value, dignity, and beliefs.
  • Voice your concerns about the care you receive. If you have a comment, problem or complaint, you may talk with your pharmacist or nurse. Your concerns will not affect your access to care or services. You may also direct any comments or complaints to
  • Identify the staff member of the program and his or her job title
  • A clear explanation of your financial responsibility, if any, and receive financial counseling if requested. You have the right to request financial assistance. Our team can research assistance options appropriate for your needs.
  • Use the pharmacy of your choice.
  • Refuse treatment. Your care provider will explain the medical consequences of refusing the recommended treatment.
  • Decline participation or opt-out of patient management programs.
  • Receive information regarding changes in or termination of patient management programs.
  • Expect that all communication and records about your care are confidential, unless disclosure is permitted by law. You have the right to see or get a copy of your medical records. You have the right to request a list of people to whom your personal health information was disclosed.
  • Communication that you can understand. Information given will be appropriate to your age, understanding, and language. We will provide language translation services as needed at no cost. If you have vision, speech, hearing, and/or other impairments, we can provide additional support to ensure your care needs are met.

Your responsibilities are to:

  • Provide complete and accurate information, including your full name, address, home telephone number, date of birth, Social Security number, insurance carrier and employer, when it is required.
  • Provide us as much information about your health and medical history as possible.
  • Ask questions when you do not understand or when you need more information.
  • Treat our staff with courtesy and respect.
  • Actively participate in your care. If you are unable or unwilling to follow instructions, you need to tell us; however, you are responsible for the outcomes of not following your plan of care. You are responsible for following the instructions for taking medication as directed.
  • Meet your financial responsibility, if any, to pay for your treatment in a timely manner; and, to ask for financial assistance.
  • Communicate to your nurse, pharmacist or physician if you are experiencing side effects. Most side effects can be managed, but it’s important to address these as quickly as possible to ensure your safety.
  • Store your prescription medication so that it is does not get damaged by extreme temperature fluctuations is out of reach from children and not touched by others.
  • Dispose of unused medication in a safe method. Do not throw away in the garbage or flush. Our pharmacists or nurses can provide instructions for disposal if necessary.